Privacy Policy

Information we collect

We collect information you choose to send us when requesting a demo, asking about plans, or requesting setup help. That typically includes your name or WhatsApp display name, phone number, email address (if provided), device type, city/country, and the details of your support request.

Our website may also collect standard technical data such as browser type, approximate location derived from IP address, referring pages, and pages visited. This is used to improve site performance and understand which guides are most useful.

How we use information

• Respond to demo, pricing, and setup requests
• Recommend a compatible app and plan for your device
• Provide ongoing support for active customers
• Improve website content, navigation, and page performance
• Comply with legal obligations where required

WhatsApp and messaging

Many customers contact us through WhatsApp. Messages you send, including device details and screenshots, are used only to help with setup and support. We do not sell your chat history. Please avoid sending passwords for unrelated accounts or sensitive financial documents unless we specifically request payment confirmation through a secure method.

Cookies and analytics

We may use basic analytics or hosting logs to understand traffic patterns and fix broken pages. If third-party analytics tools are enabled, they may set cookies according to their own policies. You can control cookies through your browser settings.

Sharing of information

We do not sell personal information. We may share limited data with service providers that help us operate the website, process payments, or deliver support tools, and only as needed to perform those services. We may also disclose information if required by law.

Data retention

Support conversations and account details are kept only as long as needed to provide service, resolve disputes, or meet legal requirements. You can ask us to update or remove contact details that are no longer needed for an active subscription.

Your choices

You can request access to the contact information we hold about you, ask us to correct inaccurate details, or request deletion where we do not need to retain the data for an active service or legal reason. Contact us at support@drextv.us or via the contact page.

Contact

Drex TV — drextv.us
Email: support@drextv.us
Phone / WhatsApp: +971 52 434 6367